Contact

Contact the Maison

We answer every message ourselves.

No automation, no chatbots, no scripted replies. Whether you have a question about your order, a request for a bespoke piece, or simply wish to speak with the maison — our concierge team is here.

Reach the Concierge
Phone & WhatsApp

+1 (774) 445-5159

We respond to all inquiries within 24 hours on business days.

Hours

Monday – Friday

9:00 AM – 6:00 PM (EST)

Saturday & Sunday

Closed

Response times may extend slightly during international holidays or peak production periods.

How We Can Help

Order Inquiries

For the fastest service, please include the following in your message:

  • Your order number
  • The full name used at checkout
  • A brief description of your request

Bespoke & Custom Pieces

Looking for a rare leather, a specific colour, or a configuration not offered on the site? Our atelier accepts a limited number of bespoke commissions each season. Write to us at info@arvelleparis.com with the subject line “Bespoke Inquiry” and a description of what you have in mind.

Returns & Aftercare

If your piece has arrived damaged or with a manufacturing defect, please write to us within 48 hours of delivery with photographs and your order number. Our team will arrange repair, replacement, or refund.

For long-term care or repair, our lifetime craftsmanship warranty covers stitching, hardware, and zipper repair indefinitely.

Business & Press

For press inquiries, editorial features, wholesale, or partnership requests, please write to info@arvelleparis.com with the appropriate subject line and we will direct your message to the correct team.

Our Address

Arvelle Paris
390 Northeast 191st Street
Miami, FL 33179
United States

Service is part of craftsmanship.